Refund and Returns Policy

This Cancellation and Refund Policy governs the terms and conditions applicable to class bookings, single session purchases, and service packages made through the website and/or at the physical premises of Burn Pilates Club.
By completing any booking or purchase, the client confirms that they have read, understood, and fully accepted the present terms and conditions.

1. Class Bookings

1.1 A class booking is considered valid only upon completion of payment or the use of an available class package session.
1.2 Class spots are limited and allocated on a first-come, first-served basis.
1.3 Burn Pilates Club reserves the right to deny participation in case of non-compliance with these terms.

2. Cancellation up to 8 Hours Before Class Start

2.1 Clients may cancel their booking up to eight (8) hours prior to the scheduled class start time.

2.2 In such case, the client is entitled to:

  • A full refund of the amount paid; or

  • Restoration of the session to their active package (if applicable); or

  • Transfer of the booking to another available class.

2.3 Refunds are processed using the original method of payment within a reasonable timeframe, subject to the procedures of the payment provider.

3. Cancellation Within 8 Hours Before Class Start

3.1 If a cancellation is made less than eight (8) hours prior to the scheduled class start time:

  • No refund will be issued.

  • The session will be considered as attended and charged accordingly.

  • If booked through a package, the session will be deducted from the remaining balance.

4. No-Show Policy

4.1 In the event of failure to attend a booked class without a valid cancellation within the required timeframe:

  • The session will be considered as attended.

  • No refund, credit, or rescheduling will be provided.

5. Cancellation Methods

Cancellations may be made through one of the following methods:

  • Via the official online booking system

  • By sending an email to the official contact email address

  • By calling the official Burn Pilates Club contact telephone number

5.1 Validity of Telephone Cancellations

  • A telephone cancellation is considered valid only if direct communication is successfully established with a staff member and the cancellation is recorded.

  • If the call is not answered, the client is responsible for using an alternative cancellation method (online system or email).

  • Burn Pilates Club shall not be held liable for failed calls, technical issues, or unrecorded communications.

The responsibility for timely cancellation rests solely with the client.

6. Class Packages

6.1 Class packages are personal and non-transferable.
6.2 Packages are non-refundable after activation or first use, unless otherwise agreed in writing.
6.3 Packages are subject to a specific validity period as stated at the time of purchase.

In exceptional cases (serious medical reasons or force majeure), Burn Pilates Club may, at its sole discretion, review requests for special arrangements upon presentation of official supporting documentation.

7. Cancellation or Modification by Burn Pilates Club

Burn Pilates Club reserves the right to modify or cancel a class due to:

  • Instructor illness

  • Technical issues

  • Emergency situations

  • Force majeure events

In such cases, clients are entitled to:

  • A full refund; or

  • Transfer of the booking to another available class.

8. Limitation of Liability

Burn Pilates Club shall not be held responsible for:

  • Technical malfunctions of booking systems

  • Banking transaction issues

  • Delays caused by payment providers

  • Telecommunications network failures

9. Policy Amendments

Burn Pilates Club reserves the right to amend this Policy at any time. The current version shall be published on the website and shall become effective upon publication.

10. Contact Information

For any questions or clarification regarding this Cancellation and Refund Policy, please contact Burn Pilates Club using the official contact details provided on the website. burnpilatesclub@gmail.com or at 698 023 3375.

Last updated: February 14, 2026